Refund policy

We are unable to accept refunds or exchanges on earrings due to health and safety regulations. Please choose carefully. 

We have a 14-day return policy on our items (except earrings) on our items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return/Exchange Postage: 
We do not cover the costs of return postage and original delivery costs are non-refundable. It is advised to send your returns with tracked delivery and proof of postage must be obtained. To start a return, contact us via Sales@jewelsbymorsal.com.